Welcome to our Frequently Asked Questions section!
Here you will find answers to the most common questions about our products, orders and services.

Whether you want to find out more about our ski and snowboard equipment, the ordering process, delivery, warranty or returns, the SnowSports.ro team is here to help you!

If you cannot find the answer you are looking for, do not hesitate to contact us:

• Email: [email protected]

• Telephone: 0762 242 646

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1. What products can I find on SnowSports.ro?

On SnowSports.ro, you will find a complete range of winter sports equipment and accessories:

• Skis, ski boots, poles and bindings;

• Snowboards and snowboard boots;

• Technical clothing – jackets, pants, gloves, beanies and balaclavas;

• Helmets, goggles, protective equipment and other essential slope accessories.

All products come from top brands recognised for quality and performance.

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2. How can I place an order on SnowSports.ro?

The process is simple:

1. Choose the products you want and add them to your shopping cart.

2. Fill in your delivery details and select your preferred payment method.

3. Confirm your order and wait for our confirmation email.

Once your order is validated, our team processes it quickly for dispatch.

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3. What payment options are available?

On SnowSports.ro, you can choose from:

• Online card payment (fast and 100% secure);

• Cash on delivery to the courier when you receive your parcel;

• Bank transfer, ideal for businesses or institutions.

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4. How long does delivery take?

Delivery is handled by Fan Courier, within 1–3 working days of order confirmation.

Orders received over the weekend are processed on the first working day of the following week.

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5. What is the product return policy?

Products can be returned within 14 calendar days of receipt, provided they are unused and in their original packaging.

For more details, consult our page dedicated to the Right to Return Products.

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6. How can I track the status of my order?

After your parcel is dispatched, you will receive an email or SMS with the shipping number (AWB), which allows you to track the delivery status in real time on the Fan Courier website.

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7. Do you offer discounts or promotions?

Yes, we frequently run seasonal promotions and special discounts on winter equipment.
You can subscribe to the SnowSports.ro newsletter to be the first to hear about new offers and campaigns.

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8. What should I do if the product I want is unavailable?

If a product is sold out, you can activate the email notification option to be informed as soon as it is back in stock.
You can also explore similar products in the same category.

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9. Are the products on SnowSports.ro authentic?

Yes, all products sold by SnowSports.ro are 100% original and come exclusively from authorised distributors and brands, such as:
Burton, Atomic, Salomon, Head, Rossignol, Nitro, Volkl, Northwave and others.

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10. Can I change or cancel an order after placing it?

If you would like to change or cancel an order, please contact us as quickly as possible.
If the product has already been dispatched, changes are no longer possible, but you can request a return in accordance with our policy.

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11. Do you provide a warranty for purchased products?

Yes. All products purchased from SnowSports.ro are covered by a warranty in accordance with current legislation and the manufacturer’s policy.
The warranty period and specific conditions are stated in the certificate included in the parcel.

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12. How can I contact customer service?

Our team is available for any questions or concerns about products, orders or returns.

You can contact us by:

• Email: [email protected]

• Telephone: 0762 242 646

Opening hours:
Monday – Friday: 10:00 – 19:00
Saturday: 10:00 – 16:00

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SnowSports.ro – your trusted partner for winter equipment.
We are here for you, from your first purchase to your last run down the slopes!