Using (visiting or purchasing products from) this website implies acceptance of these terms and conditions. To use the website under the best possible conditions, we recommend that you read this document carefully. We reserve the right to amend these provisions without prior notice. For reasons of space and coherence, certain product descriptions may be summarised; we continually strive to provide information relevant to the correct use of the products.

Product images are for illustrative purposes.
 

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About products and services

The content of the SnowSports.ro website has been compiled with the utmost care, by entering data correctly and ensuring the accuracy of the information.
Nevertheless, SnowSports.ro accepts no liability for typing/display errors concerning prices, specifications or images.

Images are provided as examples; delivered products may differ from the images (e.g. changes to specifications or design made by manufacturers without prior notice).

If the price or certain specifications have been entered incorrectly in the database or displayed incorrectly, and delivery has not yet taken place, SnowSports.ro reserves the right to cancel the order and inform you as soon as possible.
The purchase price stated on the invoice will be the price established when the order is confirmed as firm or, for orders paid online by card, the price published on the website at the time of purchase. The minimum order is 30 lei.

Although we exercise all due diligence, a small number of products may have incorrect prices on the website (for technical reasons). In these situations, the final price is the price agreed by the customer in discussions with the sales consultant.

Prices include VAT and do not include delivery costs, unless expressly stated otherwise.
 

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Online ordering

1. Add products to your basket using the “Add to basket” button.

2. Go to “Checkout” and complete:

   • Personal details

   • Billing details

   • Delivery address

This information is essential for confirming and delivering the order under optimal conditions.

Confirmation of parcel dispatch is provided by email, SMS or telephone by a consultant from SnowSports.
 

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Delivery methods

Express courier delivery – Fan Courier

• Delivery time: 1–3 working days from confirmation of the order with the SnowSports.ro operator (Monday–Friday).
  Weekend orders are processed on the next working day.

• For orders under 250 lei: delivery costs 25 lei for the first kg; charges are added for additional kg and kilometres outside the coverage area, if the address is not within the Fan Courier coverage area.

• For orders over 250 lei: free shipping.
   

SnowSports.ro may delay or cancel delivery for reasons beyond its control (force majeure: fires, explosions, floods, epidemics, strikes, government actions, wars, terrorism, protests, uprisings, civil disturbances, etc.), in accordance with the law.

If the customer cannot be found at the agreed address and during the agreed time interval, the courier will make one further attempt after contacting the customer beforehand. Subsequently, the order is cancelled and the product is returned to our premises; the costs of a new delivery are borne by the customer.

Receipt of the products confirms that they have arrived in good condition. The maximum liability of SnowSports.ro for non-delivery or improper delivery is the amount received from the customer for the products concerned.
 

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About payment

Payment can be made cash on delivery or in advance. SnowSports.ro reserves the right to request payment in advance in certain situations.

• Payment on delivery (cash on delivery): paid to the courier when the parcel is handed over.

• Bank transfer: preferred for legal entities. Payment is made according to the invoice received by email (the original is in the parcel). Proof of payment is sent to [email protected]. Delivery takes place after the funds have been credited to the account.

• Online payment by bank card: through the secure mobilpay platform.
   

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Warranty

The warranty is valid only with proof of purchase.

If, during the warranty period, a manufacturing defect is identified, the affected components will be repaired/replaced; as a last resort, the entire product may be replaced or the amount paid at purchase refunded.

Conditions for granting the warranty:

• The product has been used for its intended purpose.

• Presentation of the purchase documents and warranty certificate.

• The buyer has familiarised themselves with and followed the correct method of use.

The warranty is not valid in cases of:

• Improper use;

• Exposure to sources of fire, toxic substances or other harmful materials/substances;

• Unauthorised interventions, impacts, shocks, signs of excessive use, etc.

Specific provisions – snowboards & skis

Covered:

 

• Structural cracks in the top sheet/base resulting from a manufacturing defect;

• Delamination of the top sheet or base due to a manufacturing defect;

• Misalignment of the screw with the insert (does not cover incorrect installation; is not considered a material defect);

• Breakage/cracking of any part of the bindings during use, provided it does not result from error, abuse, impact or the use of unsuitable resins/solvents.
  
   

  
  Legal guarantee of conformity

  The products sold benefit from the legal guarantee of conformity provided for by Government Emergency Ordinance (OUG) No. 140/2021. The Seller is liable to the consumer for any lack of conformity existing at the time of delivery of the product and identified within 2 years of the delivery date. In the event of a lack of conformity, the consumer is entitled, under the conditions laid down by law, to repair or replacement of the product, a proportionate price reduction or termination of the contract, as applicable, at no additional cost.
   

  
  Steps for resolving claims under the guarantee of conformity

  To submit a claim under the legal guarantee of conformity, the customer must follow these steps:

• Submitting the claim

  The customer will contact the Seller and communicate the problem identified with the product, as well as the details required to identify the order/invoice.

• Sending the product

  If physical inspection of the product is necessary, it must be sent to the Seller together with a description of the problem identified and, where applicable, the documents relating to the purchase.

  The transport costs of sending the product for the resolution of a warranty claim will be borne by the Seller, under the conditions laid down by law. The Seller may provide the customer with instructions or a transport method for sending the product.

• Product assessment

  After receipt, the product will be inspected by the Seller or, where applicable, by the authorised/competent service centre.

  The inspection will seek to identify the lack of conformity and establish its cause, as well as the lawful method of remedy.

• Resolution period

  The claim will be assessed, and the customer will receive a response regarding the assessment outcome and the method of resolution within a maximum of 15 calendar days from the time the product was received for inspection, insofar as this period is applicable under the legislation in force.
  
  
  Important

• The legal guarantee of conformity does not cover faults or damage resulting, for example, from improper use, impacts, accidents, unauthorised interventions or modifications, normal wear and tear, or failure to follow the instructions for use and maintenance, insofar as these are the cause of the reported lack of conformity.

  Making a claim under the legal guarantee does not in any way affect the consumer’s rights under the applicable legislation.

• Resolution of the claim

  If a lack of conformity covered by the legal guarantee is established, the Seller will proceed, as applicable and under the conditions laid down by law, with repair or replacement of the product, and where these measures are not possible or are not carried out under the conditions laid down by law, the consumer may be entitled to a proportionate price reduction or termination of the contract.

  If the inspection establishes that the reported problem does not constitute a lack of conformity covered by the legal guarantee, the customer will be informed of the assessment outcome and the reasons for it.

Not covered:

• Damage caused by impact (stones, rails, etc.), errors, abuse or negligence;

• Cosmetic problems (UV/solvent discolouration), oxidation or rust on the edges;

• Use of unsuitable adhesives/solvents;

• Damage caused by improper mounting of bindings (indentations/tears in the mounting area);

• Personal modifications to the board;

• Damage to the boot caused by resting the edge on it.

Important: the warranty does not cover normal wear and tear. At purchase, please check for any impact damage or chips.
 

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Sales through SEAP (SICAP)

The company offers the possibility of purchasing the products it sells through the Electronic Public Procurement System (SEAP/SICAP), in accordance with the legislation applicable to public procurement.

Procurement procedure

Interested public institutions may purchase our products through:

• direct procurement within the SEAP/SICAP platform;
• initiating an award procedure in accordance with the legal thresholds in force;
• a request for a quotation submitted through the platform.

On request, the company may publish products in the SEAP electronic catalogue or submit customised quotations according to the needs of the contracting authority.

Quotation conditions

• Prices displayed on the website do not automatically constitute a contractual offer for purchases through SEAP;
• Quotations submitted through SEAP may differ depending on volume, technical specifications and logistical conditions;
• Product availability is confirmed when the procedure is initiated in SEAP.

Invoicing and payment

• Invoicing is carried out according to the contracting institution’s details entered in SEAP;
• Payment is made according to the statutory deadlines applicable to public institutions, unless otherwise agreed in the contract;
• Products are delivered on the basis of a firm order or a contract awarded through SEAP.

Delivery

• Delivery times will be communicated in the quotation submitted through SEAP;
• Delivery is made to the address specified by the contracting authority.

Other provisions

The company reserves the right to accept or refuse participation in certain procurement procedures, depending on availability, commercial conditions and logistical capacity.

Right to return products

Under Government Emergency Ordinance (OUG) No. 34/2014, the consumer may withdraw from the contract within 14 days of taking physical possession of the product, without giving a reason, bearing only the costs provided for in Article 13(3) and Article 14. Return costs are borne by the consumer.

Return conditions: the product must be in the same condition as at delivery (original packaging, accessories, intact labels, accompanying documents). Products with physical modifications, impact damage, chips, scratches, shocks, signs of excessive use or unauthorised interventions are not accepted.
 

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Refund of the amount paid

The Seller will refund the amount within a maximum of 14 days of notifying Openbox Consulting SRL of the decision to withdraw.

Openbox Consulting SRL may defer the refund until receipt of the product or proof of dispatch (the later date is taken into account), unless it has offered to collect the product.

The cost of return shipping is borne by the customer. The first exchange for orders with a value > 250 lei is free.

Products purchased from the physical store: the purchase price is not refunded. They may be exchanged (if unused) for other products in the range, at an equal or higher price; the difference is paid at the time of exchange.
 

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Exceptions to the right of withdrawal (OUG 34/2014, Article 16 – in brief)

• Services fully performed with the buyer’s prior consent;

• Goods/services whose price depends on financial market fluctuations;

• Goods made to the customer’s specifications/personalised goods;

• Goods liable to deteriorate/expire rapidly;

• Sealed goods that have been unsealed, for hygiene/health reasons;

• Goods inseparably mixed with other items after delivery;

• Alcoholic beverages with delivery > 30 days;

• Urgent interventions at home (the right of withdrawal applies to additional parts/services);

• Sealed audio/video recordings/computer software that have been unsealed after delivery;

• Newspapers, periodicals and magazines (excluding subscriptions);

• Digital content not supplied on a tangible medium, with prior consent regarding the loss of the right of withdrawal.

Exercising the right of withdrawal: complete the product return form to inform Openbox Consulting SRL.
 

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Privacy policy

SnowSports.ro does not disclose personal data to third parties, using it only to contact customers and provide information about the operation of the website and available offers. The purpose of collecting data is processing and delivering orders.
SnowSports.ro does not promote SPAM. Any user who has provided their email address may request deletion from the database.

 

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PROCESSING OF PERSONAL DATA (GDPR)

 

1. Applicable regulations

Since 25 May 2018, SC Openbox Consulting SRL has applied Regulation (EU) 2016/679 (GDPR). Personal data is managed securely and only for the stated purposes.
 

2. Categories of data processed

2.1. SnowSports.ro customers – surname, first name, telephone, email, billing/delivery address, company details, data on website use (behaviour/preferences), other data provided when creating an account or placing an order.
2.2. SnowSports.ro visitors – data provided through forms on the website (e.g. contact).
2.3. Candidates – data submitted in the “Careers” section: surname, first name, email, telephone, experience, supporting documents.
 

3. Purposes of processing

3.1. Managing relationships with customers and visitors

• Customer/visitor account: when an account is created, the data is stored in our database. You may request deletion of your account at any time. For orders placed as a visitor, the data is used to process the order.

• Order processing: data is used to perform contracts and resolve requests. After completion, we retain data in accordance with statutory tax/commercial retention periods and, where applicable, to defend the controller’s rights.

• Newsletter: the data provided is used for direct marketing (products and promotions), in accordance with the law. You may unsubscribe at any time using the “Unsubscribe” option in the email.

3.2. Recruitment – data is used exclusively to process the application; it is protected against unauthorised access and processed in accordance with the applicable legislation.
 

4. Third parties that process data

4.1. Order processing and delivery – data may be disclosed to partners (e.g. courier companies) to complete delivery.
Online card payments: transactions are carried out securely on the processor’s platform; we transmit only the order details to it. SnowSports.ro does not access or process your card data.

4.2. Newsletter/e-mail marketing – we use the MailChimp platform (The Rocket Science Group). The privacy policy is available on the provider’s website. You may unsubscribe at any time.

4.3. Public authorities – in the cases provided for by law, SC Openbox Consulting SRL may provide data to the competent institutions.

4.5. Google Analytics & Google Ads – the SnowSports.ro website uses web analytics services provided by Google Inc. for statistical purposes. Google Analytics uses cookies; the information generated may be stored on servers in the USA.

4.6. Facebook Ads – the website uses analytics/advertising services provided by Facebook Inc.; cookies may be used, and the information generated may be stored on servers in the USA.

For further details on GDPR, consult Regulation (EU) 2016/679 available on the website of the National Supervisory Authority for Personal Data Processing.
 

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Company details

SnowSports.ro is owned by:
SC OPENBOX CONSULTING SRL
Tax identification number (CUI): RO16043571
Trade Register No.: J23/1109/2012
Address: Bulevardul IC. Bratianu, No. 35, Sector 3, Bucharest
Telephone: 0762 242 646
E-mail: [email protected]